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Expert Oversight of Service Offshoring in the Philippines

  

CUSTOMER SUPPORT ASIA LLC

We provide in-country oversight of Philippines-based

site operations, assuring successful outcomes for U.S. clients

Contact Center/

Customer Engagement

IT Services/

Tech Support

Back Office

Business Processes

Other BPO Services

Customizable operations management:

Transition Planning and Readiness 

  • Evaluation of prospective BPO partners (matching of capabilities, skills, cost, site dynamics) 

  • On-site management of operational readiness (staff hiring and training, site preparation)

 

Strengthening Existing Philippines Operations

  • Root case assessment of service deficiencies; turnaround activities

  • Initiatives to optimize the Customer Experience: people, processes, systems, technology

  • Expansion of existing sites and service campaigns

  • Crucial service changes

  • Risk assessments and disaster recovery validations

  • Training and compliance-related initiatives

Inshoring Activities 

  • Oversight of phased service transitions from the Philippines to the client's U.S. sites

Our service portfolio assures the success of your service offshoring operations.