Expert Oversight of Service Offshoring in the Philippines

  

CUSTOMER SUPPORT ASIA LLC

We provide in-country, project-based assessment and optimization of Philippines-based site operations, assuring successful outcomes for U.S. clients

Contact Center/

Customer Engagement

IT Services/

Tech Support

Back Office

Business Processes

Other BPO Services

On-site Operations Management  

For Existing Philippines Site Operations:

  • Root case assessment of service deficiencies; turnaround activities

  • Overhaul of Disaster Recovery processes (including Covid-19 pandemic related actions)

  • Initiatives to optimize the Customer Experience: people, processes, systems, technology

  • Project management of site expansions and new campaigns

  • On-site management of crucial service changes

  • Risk assessments and disaster recovery validations

  • Training and compliance-related initiatives

  • Interim "Site Director" assignment  (multi-month terms)

For New Offshoring Initiatives (US to Philippines sites):

  • Evaluation of prospective BPO partners (matching of capabilities, skills, cost, site dynamics) 

  • On-site management of pre-deployment readiness (staff hiring and training, site preparation)

 

For In-shoring Initiatives (Philippines to US sites):

  • Management of structured service transitions from the Philippines to the client's U.S. sites

Our service portfolio is always customizable, and configured to a client's needs.

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