ANNOUNCEMENTS AND INDUSTRY NEWS

Announcements

Notice of Termination of Operations

9/25/20:  Based upon continued disruption from the global Covid-19 pandemic, Customer Support Asia LLC will terminate operations effective September 25, 2020.  

Update on Quarantine Orders in the Philippines

8/18/20: Metro Manila, Cebu City, and most BPO centers have been returned to "GCQ" after an earlier period of more severe controls.   The Government of the Philippines' is expected to make its next announcement on August 31st.  Customer Support Asia remains hopeful that project engagements may be conditionally quoted in September (further updates will be posted).

 

Project Engagements Remain Suspended

6/15/20:  Metro Manila and most provinces are under "General Community Quarantine(GCQ) until June 30th, with more rigorous "Enhanced Community Quarantine" (ECQ) pandemic controls in effect for Cebu City.   Most Customer Support Asia services remain suspended.

Impact of Covid-19 Pandemic on New Project Engagements

3/14/20: Based upon the lockdown now in effect in the metro Manila,  Customer Support Asia will suspend the offering of most of its services until US-Philippines flights resume, and the mandatory quarantine period for international arriving passengers is lifted in both countries.  

 

Notice of Advisory Board Appointments

11/1/19:  Customer Support Asia is pleased to announce the appointment of Ms. Weigella David and Mr. Fernando Perez to the firm's advisory board.  Ms. David and Mr. Perez (see bios) have prestigious industry credentials, and will be trusted, expert guides for CSA's strategic growth.  

Notice of Search for Philippines-based Executive Advisor (4Q2019)

10/1/19:  Customer Support Asia will begin interviews with BPO industry executives based in the Philippines for one consultative role on our Advisory Council.  For requirements please use our "Contact Us" page, or review our position announcement on Contact Center World's website. 

(Principals only; no recruiter inquiries please) 

Industry News: Philippines BPO Sector

2020

2019

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