© 2017-2019 Customer Support Asia LLC.  All rights reserved.

CONSULTANT

Principal Consultant

 Clark A. Brett
Managing Director, Customer Support Asia LLC

Clark has led three services businesses in the telecom and enterprise services industry, including a global technical support organization and two managed services businesses.  In Avaya's Global Client Services organization and Nortel's Contact Center Services practice, Clark served some of the world's largest BPOs and shared services providers.

Clark has particular background in:

  • reforming the Customer Experience (CX) delivered by client support organizations

  • globalizing technical support operations

  • leveraging SaaS-based AI and UC technology to optimize workflows and CX

  • building international customer support networks and related partner negotiations

 

Clark's corporate career has also included serving as a VP for AI Foundry (RPA/BPM solutions for the financial services sector) and various international business roles at Mitsubishi International and United Technologies.

Clark holds a MBA from Kennesaw State University and a B.A. degree from the University of Pennsylvania.  He is a former U.S. Marine Corps officer.

Lead Members - Advisory Council
USA: 

Fernando Perez

Fernando Perez provides Customer Support Asia expert guidance concerning security controls for financial services firms that use offshore services.   An Assistant VP at a major global bank, and former USMC Communications Officer, Mr. Perez is an expert in IT security protocols, assessments and audits.  

 

Mr. Perez holds a B.A. degree from the University of North Carolina at Chapel Hill.

Philippines:

Weigella David

Weigella David provides the firm strategic expertise concerning the BPO industry in the Philippines, and process controls for offshoring back office and contact center operations.

 

With over 15 years of management experience in the BPO sector, Ms. David is a recognized expert in service outsourcing operations, process management, and best practices for BPO engagements, drawing upon career experiences at Accenture, Coca-Cola Business Services, HSBC, and Tech Mahindra.

 

Weigella holds a MBA degree from the Ateneo De Manila University, and a Bachelor of Science degree from De La Salle University.