WHY THE PHILIPPINES?
The Business Process Outsourcing (BPO) industry has thrived in many countries, because corporate clients derive real value from properly-managed offshore services.
Customer Support Asia focuses exclusively on service providers in the Philippines. Why?
We strongly believe that the Philippines is the best service
offshoring location for most clients, for four reasons:
Depth and Sophistication of the Philippines' Outsourcing Industry
Unparalleled range of service providers, from “mega-BPOs” to highly specialized niche providers; highly differentiated services
Countless centers of best practices in the industry, especially in omni-channel contact centers, which are truly the world's best
Tremendous depth of experience across multiple industries and business applications
Wide adoption of superior technology, made possible by powerful economies of scale – especially in unified communications, workflow automation, and CRM integration
Highly dispersed geographic sites – enabling flexible site selection, operational resiliency, and ease of expansion. Significant contact center sites exist in at least 20 provinces
The "service culture" of Filipinos is exceptional and undisputed; Filipino service professionals are cheerful, energetic, and delightful to work with
Filipino workers have native or highly fluent English skills; verbal interactions with American, Canadian, or European customers rarely pose the "accent challenges" that exist in other countries
Filipinos are highly familiar with American culture and accustomed to American language patterns, a particular benefit for American clients
The cost of services that are delivered by Filipino BPOs, contact center providers, and Shared Services firms compares favorably with firms in India, Indonesia, and other major outsourcing locations
Evidence of the cost-effectiveness of Philippines outsourcing operations is apparent in the trend of Indian BPOs (such as TCS and Wipro) expanding operations in the Philippines
The ongoing expansion of facilities well outside the National Capital Region (NCR) and Cebu City has restrained cost growth of services
Industry Access to Highly Educated Staff
The Philippines has a strong education system, yet its economy lacks a wide number of high-growth industries.
The result: The country's BPO industry has access to a highly educated wealth of employee talent. Well-educated employees strengthen the quality of services delivered to corporate clients.